GENERAL

Can the machine be pushed out of the window?

No, this is an indoor automatic laundry rack.
From increased safety to more load capacity, it’s designed to be more efficient than conventional manual laundry racks where you can dry more clothes without the hassle of lifting heavy laundry.
Some customers prefer to dry their laundry under the Sun. However, due to the unpredictable weather in Singapore, the direction of the sunlight in your house, and the timing you choose to do your laundry, the conventional way might not work for you.
With our Premium X Automated Laundry System, you can do it any time any day. .

What is the difference between Lite+ and Premium+

The Premium+ model includes Solar Drying Technology which produces Solar heat that is similar to drying your clothes under the Sun. On top of the enhanced drying performance, it also helps to eliminate bacteria and prevent odours with our built in Ionizer function.

You may refer to this page for full comparison

Does the system consume a lot of electricity?

No, the lifting functions are rated only 0.00001 kWh which is less than 10 cents of electricity per month. The solar heater function consumes only 0.72 kWh, and is at least 10 times more energy efficient than your normal dryer.

(Energy consumption is calculated with information from PUB 2020 Electricity tariffs rates)

PRODUCT

How does the heater in your system work?

The inbuilt Solar heaters and air circulators simulate the surrounding heat energy from the sunlight.
Heat is distributed uniformly around the clothes without warming up the rest of the room as hot air rises and cold air sinks.
However, the performance of the automatic laundry rack will be better in an enclosed area

Is there any maintenance needed

All our automatic laundry racks require zero maintenance and cleaning duties are not necessary.
If you wish to do so, you may do it by lightly vacuum or wiping away any dust on the extendable telescopic poles

Does the LED light help in drying?

All automatic laundry racks are integrated with LED lights for illuminating purposes so that users will get to enjoy all the benefits in one.

How low can the system be lowered?

All our automatic laundry racks can be lowered up to 1.4m.

DELIVERY

How much is the delivery fee?

All prices of our systems are inclusive of local delivery.

Do you ship internationally?

For customers who wish to ship our automatic laundry rack internationally, please kindly drop us a WhatsApp message at +65 8875 8479 and we will get back to you within 24 hours.

Do you sell in bulk quantity?

We sell to everyone and have a warehouse with stock ready to deliver.

For bulk purchases, please kindly drop us a WhatsApp message at +65 8875 8479 and we will get back to you within 24 hours.

INSTALLATION

Can your system be installed on a false ceiling?

Yes, our installation team is trained to provide safe installation on false ceilings.
By adding support connecting to the actual concrete slab ceiling, the system will be strongly supported.
*Additional charges will apply.

Can your system be installed on the balcony?

Yes, our installation team is experienced in installing the systems in the balcony area.

Do I need to provide any power point for the system?

Do contact us at 88758479 so we can provide the best solution and advise you according.

I have not collected my keys. Can I make a purchase first?

Yes, you are able to make a purchase and decide on an installation date next time.
Once you decide a date, give us a call or WhatsApp to
8875 8479 to arrange for installation 1-2 weeks in advance.

How much is the installation charges?

All our price quoted is inclusive of installation if the installation area is concrete ceiling and below 2.8m height with a lighting point.

Warranty

How long is your warranty?

Standard complimentary warranty covers 5 years for motor.

What is not covered?

You may not make a claim under this warranty unless the defect claimed is due to faulty, defective parts or workmanship. This warranty does not cover:

Batteries for the remote controller;
Misuse or abuse, including failure to properly maintain or service;
Normal wear and tear;
Power surges, electrical storm damage or incorrect power supply;
Malfunction caused by improper disassembling, modification or repairing by 3rd party;
Incorrect, improper or inappropriate operation;
Insect or vermin infestation;
Accidental damage due to owner’s negligence;
Exterior damages caused by chemical fumes or sharp objects.

Do I need to provide proof of warranty when making a claim?

A copy of your original receipt and physical inspection is required to claim the warranty.

PAYMENT

How do I place my order?

Please contact us at 8875 8479 and our sales coordinator will assist you.

Are there any installment plans?

Please contact us at 8875 8479 and our sales coordinator will assist you.

Are prices inclusive of GST?

Yes, prices are inclusive of GST.